Personalized Care Between Appointments: BHI, RPM, PCM & CCM

More Support for Your Health—Even Between Appointments

We are excited to announce our partnership with Provider Solutions to offer our patients additional care, education, and support between office visits for chronic medical and behavioral health conditions.

Managing a chronic condition often requires more than an appointment every few months. These programs provide an extension of the care you receive during your visit, helping you stay on track with your treatment plan, medications, monitoring, and health goals.

Government payers, including Medicare, as well as some commercial insurance plans, may cover or participate in these programs. Eligibility and coverage vary by patient and insurance plan.

What Are These Programs?

Chronic Care Management (CCM)
CCM provides ongoing support for patients managing multiple chronic medical conditions. Our care team can help with medication management, care coordination, education, and following your treatment plan.

Principal Care Management (PCM)
PCM focuses on providing additional support for a significant chronic condition that requires ongoing monitoring and management. The goal is to help you better control your condition and prevent complications.

Remote Patient Monitoring (RPM)
RPM allows certain health measurements to be monitored remotely. Depending on your condition and eligibility, you may receive a medical device such as a glucometer for blood sugar monitoring or a blood pressure monitor.

For RPM, patients generally need to take and transmit their measurements regularly. For example, participation may require checking your blood pressure or blood sugar at least 16 times per month, depending on the program and your individual circumstances.

Behavioral Health Integration (BHI)
BHI provides additional support for eligible patients dealing with behavioral or mental health concerns. It allows your care team to provide education, follow-up, and coordination between appointments as part of your overall healthcare.

How Much Time Does It Take?

For many eligible patients, participation generally involves a 10–20 minute telephone call once or twice a month.

The care is personalized to your needs and is designed to complement—not replace—your regular appointments with your provider.

You Are in Control

Participation in these programs is voluntary. You can choose to enroll if you are eligible and may discontinue participation when your condition is resolved or at any time at your request.

Our Goal Is Your Better Health

Our goal is to help you:

Reach your treatment and health goals
Better understand and manage your chronic conditions
Improve medication and treatment adherence
Identify potential problems earlier
Improve safety and coordination of care
Stay engaged with your care plan between appointments

Interested in Learning More or Enrolling?

If you have a chronic medical or behavioral health condition and think you may benefit from additional support, please ask our staff about these programs or speak with your provider at your next appointment.

Our team can help determine whether you may be eligible for BHI, RPM, PCM, CCM, or more than one of these programs, based on your medical needs and insurance coverage.